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-- draft --

1. Purpose

goal is to evaluate the service level, recognise excellence and identify possible weak spots all in order to maintain and improve the over quality of the service

2. Rules & Process

once a year - initial audit (2 months) + audit for those who failed (1 month)

requirements and recommendations = norms = MUST, SHOULD, MAY

audit marks:

NRO passes: all MUSTs obeyed
NRO is good: all MUSTs + all SHOULDs obeyed
NRO is excellent: all MUSTs + all SHOULDs + all MAYs

audit results:

rewards and sanctions

audit tools:

self assesment
automatic via monitoring tools
manual assessment by the OT / audit team

audit process:

initiated by the eduroam OT
NRO admins fill in the web form (monitor.eduroam.org/audit)
OT provides data via manual audit or monitoring tools
OT publishes final results (only final mark per NRO is publicly available

3a. Requirements and recommendations

Number	Name	Description	Status	Tools
1	policy	NRO has signed the appropriate version of the policy	MUST	OT checks in official archive
	policy	NROs should appoint at least one representative to the eduroam SG	SHOULD	OT checks meeting participation
	policy	Scheduled maintenance work performed by the NRO within the respective federation should be announced two (2) days in advance through the SG mailing list. A ticket on TTS should be opened by the respective NRO representative, and closed with a short comment on the performed action.	SHOULD	OT checks SG mailing list archive and TTS as well as outages in the FTLR connections from the monitoring systems

3b. Secondary Requirements and recommendations (MOL)

Number	Name	Description	Status	Tools
1.	Physical signage	NRO advises member organisations to deploy physical signage in areas where eduroam is available (e.g. to assist visitors with medical prosthetics)	Should	Evidence: copy of documentation/web page

4. References

eduroam Compliance Statement https://www.eduroam.org/support/eduroam_Compliance_Statement.pdf

European Confederation eduroam policy https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-194_eduroam-policy-for-signing_ver2-4_1_18052012.pdf

eduroam Service Definition https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-192_eduroam-policy-service-definition_ver28_26072012.pdf