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-- draft --

1. Purpose

goal is to evaluate the service level, recognise excellece and indentify possbile weak spots all in order to maintain and improve the over quality of the service

2. Rules & Process

once a year - initial audit (2 months) + audit for those who failed (1 month)

requirements and recommendations = norms = MUST, SHOULD, MAY

audit marks:

NRO passes: all MUSTs obeyed
NRO is good: all MUSTs + all SHOULDs obeyed
NRO is excellecent: all MUSTs + all SHOULDs + all MAYs

audit results:

rewards and sanctions

audit tools:

selfassesment
automatic via minitoring tools
manual assesment by the OT / audit team

audit process:

initiated by the eduroam OT
NRO admins fill in the web form (monitor.eduroam.org/audit)
OT provides data via manual audit or monitoring tools
OT pubilshes final results (only final mark per NRO is publicly available

3a. Requirements and recommendations

Number	Name	Description	Status	Tools
1	policy	NRO has signed the appropraite version of the policy	MUST	OT cheks in official archive

3b. Secondary Requirements and recommendations (MOL)

Number	Name	Description	Status	Tools

4. References

eduroam Compliance Statement https://www.eduroam.org/support/eduroam_Compliance_Statement.pdf

European Confederation eduroam policy https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-194_eduroam-policy-for-signing_ver2-4_1_18052012.pdf

eduroam Service Definition https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-192_eduroam-policy-service-definition_ver28_26072012.pdf