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-- draft --

1. Purpose

goal is to evaluate the service level, recognise excellece and indentify possbile weak spots all in order to maintain and improve the over quality of the service

2. Rules & Process

once a year - initial audit (2 months) + audit for those who failed (1 month)

requirements and recommendations = norms = MUST, SHOULD, MAY

audit marks:

NRO passes: all MUSTs obeyed
NRO is good: all MUSTs + all SHOULDs obeyed
NRO is excellecent: all MUSTs + all SHOULDs + all MAYs

audit tools:

selfassesment
automatic via minitoring tools
manual assesment by the OT / audit team

audit process:

initiated by the eduroam OT
NRO admins fill in the web form (monitor.eduroam.org/audit)
OT provides data via manual audit or monitoring tools
OT pubilshes final results (only final mark per NRO is publicly available

3. Requirements and recommendations

Number	Name	Description	Status	Tools
1	policy	NRO has signed the appropraite version of the policy	MUST	OT cheks in official archive

3. References

eduroam Compliance Statement https://www.eduroam.org/support/eduroam_Compliance_Statement.pdf

European Confederation eduroam policy https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-194_eduroam-policy-for-signing_ver2-4_1_18052012.pdf

eduroam Service Definition https://www.eduroam.org/wp-content/uploads/2016/05/GN3-12-192_eduroam-policy-service-definition_ver28_26072012.pdf